January 30, 1998
234 Don Juan st., Manila
Dear Mr. Juan Luna:
We are glad to inform you that the parts included in your purchase order last (date) are now available. You can now pick them up at the above address.
We also express our sincere apology for the delay of the delivery of the parts and we are grateful that you still express patience about this matter.
We always improve our quality services and keep the products in good condition because of the valuable customers like you.
We appreciate your understanding regarding this matter.
Please feel free to call us for further assistance.