April 2, 2000
Mr. Roger Ricafort
Lexorsoft Computer Enterprise
211 JP Rizal, Tacloban City
I am very sorry that the shipment of the products that you received was defective thus we did not meet the high standards of the goods as you are expecting. I understand your disappointment and regret the inconvenience that cause about this matter.
In our effort to improve the overall quality of our products, the company is in the process of completing a thorough testing and development. I will assure that the quality standards of our product will be met because our key priority is to protect our reputation for delivering the best product in the market.
Again, we apologize and we look forward for your continued support to our products.